Dorthea Saabye

Terms of sale

This is a translation. In case of discrepancy, the Danish version applies.

General information

Dorthea Saabye
Holmegårdsvej 33, 1
3400 Hillerød, Denmark
CVR no.: 38657488
Phone: +45 40757660
Email: info@dortheasaabye.dk

Prices

At Dorthea Saabye, all prices are in Danish kroner (DKK). Dorthea Saabye does not charge VAT, so prices contain no VAT. We reserve the right to change prices from day to day without prior consent. We reserve the right to sell out of items and for printing errors.

Payment

Dorthea Saabye accepts payment by card (including VISA-Dankort, VISA and Mastercard), MobilePay, Apple Pay and Google Pay. Payments are handled by Stripe.

All amounts are in DKK (Danish kroner) and contain no VAT.

Card offers

You can freely mix different designs within the same price. Cards at 35 kr. and cards at 25 kr. cannot be combined in the same offer. The discount is deducted automatically in the cart for each full group of 5 cards; any other cards cost the normal price.

Delivery

Delivery of art and stock items
Your order is shipped as soon as possible and no later than within 14 working days. There is no delivery on Saturdays, Sundays or public holidays. We ship to all of Denmark (but not to the Faroe Islands or Greenland).

Delivery of flower services
Special terms apply to flower services that have to be designed and made:

We do not deliver abroad unless this is specifically arranged by phone or email.

Right to complain

You have a 2-year right to complain under the Danish Sale of Goods Act. The right to complain covers defects in materials and/or workmanship. Depending on the situation, you can have the item repaired or replaced, get your money back or get a price reduction. The right to complain does not cover defects or damage caused by incorrect handling of the product/service.

You must complain within a "reasonable time" after discovering the defect. For flowers and other perishable goods, you should complain immediately on receipt.

For returns, complaints and use of the right of withdrawal, send the item to:
Dorthea Saabye
Holmegårdsvej 33, 1
3400 Hillerød, Denmark
We do not accept cash-on-delivery shipments.

Refunds

If a refund is due, please send your bank details (registration number and account number) so that the agreed amount can be transferred. You can safely send this information by email or other electronic means, as it is not sensitive and will only be used to make the refund.

Right of withdrawal

You have a full 14-day right of return on items bought in our webshop, unless otherwise stated in the exceptions below (e.g. flowers).

The period runs from the day:

How to withdraw
You must notify us of your withdrawal no later than 14 days after the purchase, and you must return the parcel no later than 14 days after withdrawing. The notice must be given by email to info@dortheasaabye.dk. In the notice, you must state clearly that you wish to use your right of withdrawal. You cannot withdraw simply by refusing to accept the item without also giving clear notice.

Returns
If you want to return your item, you pay the return shipping yourself. You are responsible for packing the item properly. You bear the risk for the item from the time it is delivered until we have received it back.

Items excluded from the right of withdrawal

The following types of items are not covered by the right of withdrawal:

  1. Flowers and plants: Items that deteriorate or expire quickly (including cut flowers). These cannot be returned.
  2. Commissioned art: Items made to the consumer's specifications or clearly personalised (e.g. paintings painted specifically for you).

Condition of returned items

You are only liable for any reduction in the item's value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the item. If the item has been tried beyond what is described above, it is considered used. This means that if you withdraw from the purchase, you will get only part or none of the purchase price back, depending on the item's commercial value when we receive it.

Repayment

If you withdraw from your purchase, you get back the amount you paid us. Any reduction in value for which you are liable is deducted from the purchase price. Repayment is made with the same payment method you used for the original transaction. We may withhold the refund until we have received the item back, unless you have provided proof that you have returned it before then.

Privacy

For you to enter into an agreement with us and shop on our website, we need the following information about you:

We process your personal data in order to deliver the item to you and to handle enquiries about your purchase. The processing follows our privacy policy.

Complaints – overview and links

If you want to complain about your purchase, please contact info@dortheasaabye.dk.

If we cannot find a solution, you can send a complaint to:

Konkurrence- og Forbrugerstyrelsen (Danish Competition and Consumer Authority)
Carl Jacobsens Vej 35
2500 Valby, Denmark
Phone: +45 4171 5000
Link: www.forbrug.dk

If you are a consumer living in another EU country, you can submit your complaint on the European Commission's online complaints platform: https://ec.europa.eu/consumers/odr/